Society Awards is the only luxury designer and manufacturer of awards. Our clients include Golden Globes, Emmys, MTV, YouTube, BET, The Voice and Billboard as well as Fortune 500 corporations and world-renowned artists and jewelers like David Yurman. We design and manufacture more of the world's famous, televised and prestigious awards than any brand in history. We are not just an awards company, we are the industry leader. From concept to craftsmanship, and through to packaging and logistics, we deliver approachable, luxury service backed by unmatched expertise. When a product carries the Society Awards name, it is the very best.<br />
<br />
Come join our fast-growing team, made up of driven, dedicated and smart professionals who know how to balance hard work with graciousness and team spirit.
JOB DESCRIPTION
The Account Manager will report directly to the VP of Sales Strategy, Operations and Business Development and be responsible for assisting senior sales staff with service to large accounts and dedicated service to many smaller accounts. We are looking for someone who is organized and detail oriented and cares about customer service. The candidate will be communicating directly with clients and must be professional but also warm and customer service oriented.
RESPONSIBILITIES & DUTIES
Direct and frequent communication with clients, regularly updating them on all aspects of a project
Guiding clients on product selection
Processing client personalization requests and proofing information
Updating CRM system with all information about clients and their projects
Providing tracking and troubleshooting product shipment delivery exceptions
Prospecting new clients
Over time, this position may evolve into assuming additional key account responsibilities. We provide thorough training on our systems and procedures. Society Awards is a fast-growing company and we offer many upward mobility opportunities and benefits.
REQUIREMENTS
Excellent organization skills, able to manage many projects and tasks, including following up on tasks day to day to ensure successful completion
Excellent computer skills, including experience with CRM systems, Excel, Outlook, and ability to learn and master new web applications
Excellent customer service skills, including quick and professional responses to customer calls and emails
Independent, self-motivated, able to work with minimal supervision
Motivated to grow within a “work hard / reward results” environment
Coachable, openness to feedback, and dedication to consistent self-improvement
Professionalism - You are representing a world class, luxury brand and will conduct yourself in a manner that is consistent with our culture and high standards
BENEFITS
Competitive Salary
Health/Dental
Opportunity to Enroll in Company 401(k) Plan
Paid Vacation
Summer Fridays (May - September)
Training Opportunities
Team Building Outings
Whiskey Library (NYC only)
EXPERIENCE
Bachelor’s Degree
2-3 years of experience in a similar role
