Society Awards is the premier designer and manufacturer of awards and objects of art for the most renowned and prestigious artists, brands and organizations. Our clients include: Golden Globes, MTV, Dancing with the Stars, The Voice, Billboard, BET Networks and many more. We believe in a luxury experience for our clients, with approachable service backed by unmatched expertise and the drive to push creative and manufacturing boundaries. We know that when a product carries the Society Awards name, it's the best. From concept to final creation, packaging, logistics, we make the magic happen. Experience our world at www.societyawards.com.
The Account Manager will report directly to the VP of Sales Strategy, Operations and Business Development and be responsible for assisting senior sales staff with service to large accounts and dedicated service to many smaller accounts. We are looking for someone who is organized and detail oriented and cares about customer service. The candidate will be communicating directly with clients and must be professional but also warm and customer service oriented.
RESPONSIBILITIES & DUTIES
Direct and frequent communication with clients, regularly updating them on all aspects of a project
Guiding clients on product selection
Processing client personalization requests and proofing information
Updating CRM system with all information about clients and their projects
Providing tracking and troubleshooting product shipment delivery exceptions
Prospecting new clients
Over time, this position may evolve into assuming additional key account responsibilities. We provide thorough training on our systems and procedures. Society Awards is a fast-growing company and we offer many upward mobility opportunities and benefits.
Excellent organization skills, able to manage many projects and tasks, including following up on tasks day to day to ensure successful completion
Excellent computer skills, including experience with CRM systems, Excel, Outlook, and ability to learn and master new web applications
Excellent customer service skills, including quick and professional responses to customer calls and emails
Independent, self-motivated, able to work with minimal supervision
Motivated to grow within a “work hard / reward results” environment
Coachable, openness to feedback, and dedication to consistent self-improvement
Professionalism - You are representing a world class, luxury brand and will conduct yourself in a manner that is consistent with our culture and high standards
Opportunity to Enroll in Company 401(k) Plan
Summer Fridays (May - September)
Team Building Outings
Whiskey Library (NYC only)
2-3 years of experience in a similar role